Web Security Frequently Asked Questions

ScanSafe is a fully managed service. Once subscribed, your internet traffic is routed through ScanSafe's scalable, high performance, always available infrastructure, where all of your internet traffic is scanned to ensure you remain virus and spyware free.

Where ScanSafe detects malicious code or spyware during your web surfing or downloading, the relevant page/downloads will immediately be blocked and a customizable on-screen message will appear to the Internet user. Your IT administrator will receive an alert to advise that a virus or spyware has been stopped.

ScanSafe Outbreak Intelligence™ is proprietary proactive heuristics technology. Outbreak Intelligence™ leverages ScanSafe's position at the internet-level, at the center of all Web traffic from our customer network, to proactively identify threats, quickly develop heuristics, and test these against real data to quickly ensure accuracy and effectiveness. ScanSafe's ability to analyze threats proactively ensures that Outbreak Intelligence™ heuristics are created and updated 24x7 for immediate protection.

There are different types of protection currently available:

1. Desktop anti-virus software can protect your system but can be subject to delay in deploying new software and updates. Research has shown that organizations, particularly small and medium-sized organizations, cannot update their desktop software fast enough to exclusively rely on this form of protection. Furthermore new malware can effectively target the desktop anti-virus application and render it useless.
2. Server-based solutions in conjunction with desktop software provide better protection than desktop software alone. However, both products utilize reactive scanning technologies that are ineffective against innovative malware.

ScanSafe services offer a multi-tiered approach combining best of breed reactive scanning with our own ScanSafe Outbreak Intelligence™ which utilizes heuristic and statistical methods for real-time monitoring of Internet traffic to proactively identify previously undetected viruses.
Furthermore, the ScanSafe service is updated every minute - quicker than any server software.

No, ScanSafe is a fully managed service; there is no hardware or software required. Simply follow our convenient step-by-step instructions.

No. ScanSafe provides industry leading protection with near zero latency. You will not notice any difference in the speed of your connection. ScanSafe's dedicated high performance scanning servers are optimized to deliver near instantaneous responses even at peak traffic levels.

ScanSafe is a fully managed service. Once subscribed, your internet traffic is routed through ScanSafe's robust, secure and resilient infrastructure, where all of your internet traffic is scanned to ensure no prohibited content reaches users.

Creating and tailoring your web access policy is easy. Policies are based on URL categories, content types and file types. You navigate and tailor your policy to suit the different areas in your business through a visual dashboard. The dashboard enables recreational access at defined times of the day and the flexible URL red and green lists allows access to specific content or allows you to block all.

If ScanSafe detects content that violates your Web access policy, the user will receive a customizable ‘Access Denied' page. ScanSafe can notify the administrator with an email to inform them that an inappropriate request has been blocked.

ScanSafe provides many tailored reports available in different formats some of which are as follows:

ScanSafe reports are updated immediately on blocking threats and undesirable content.

Authorized users at your organization can access ScanCenter, our customer portal, via the Web.

To get started all you need to do is complete our brief request for information form and one of our account executives will contact you by email or phone as you prefer. Our client services team will be on hand to guide you through the straightforward configuration set up and ScanCentre portal access.

You can also take advantage of our 30-day FREE service evaluation offer by completing the request for information form.

ScanSafe security specialists work 24 hours a day to manage your security.